General Commercial Terms and Conditions

1. INTRODUCTORY PROVISIONS

1.1. These Commercial Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of the business company

NOI concept s.r.o.
Újezd 409/19, 118 00 Praha 1 - Malá Strana
Company registration number: 25067869 / Tax identification number: CZ25067869
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File number 46839

(hereinafter referred to as the "Seller")

regulate the mutual rights and obligations of the contracting parties arising in connection with or based on a sales contract (hereinafter referred to as the "Sales Contract") concluded between the Seller and a natural person or legal entity (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated by the Seller on the internet address www.welovedogs.cz / .sk, through a web interface (hereinafter referred to as the "Store Web Interface").

1.2. The Terms and Conditions further regulate the rights and obligations of the contracting parties when using the website of the Seller at www.welovedogs.cz (hereinafter referred to as the "Website") and other related legal relationships.

For the purposes of these Terms and Conditions:

The Consumer is the Buyer.

Any person who, outside the scope of his business or outside the independent exercise of his profession, concludes a contract with the Seller or otherwise deals with the Seller, is a consumer.

Any person, who independently carries out a gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so consistently for the purpose of making a profit, is an entrepreneur. Any person who concludes contracts related to his own business, production or similar activity or in the independent exercise of his profession, or any person acting for or on behalf of the entrepreneur is, inter alia, for the purposes of consumer protection, considered an entrepreneur.

The Terms and Conditions will in no case apply to cases where the person intending to purchase the goods from the Seller acts when ordering the goods in the course of their business activities (entrepreneur).

1.3. The provisions deviating from the Terms and Conditions may be agreed in writing in the Sales Contract. Deviating arrangements in the Sales Contract prevail over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions form an integral part of the Sales Contract.

1.5. The wording of the Terms and Conditions may be amended or supplemented by the Seller. This provision is without prejudice to rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions. The current version of the Terms and Conditions will always be published by the Seller on the Website.

The provisions of the Terms and Conditions form an integral part of the Sales Contract. The Sales Contract and the Terms and Conditions are drawn up in the Czech language. The Sales Contract may be concluded in the Czech language. If the Sales Contract is translated for the Buyer's needs, the interpretation of the Contract in the Czech language applies in the event of a dispute over the interpretation of the terms.

The concluded Contract is archived by the Seller for the purpose of its successful fulfilment and is not accessible to third non-participating parties. The Buyer can check the order and correct it before sending it. Additional corrections of errors are solved by individual agreement of the Buyer with the Seller. These Terms and Conditions are displayed on the Website of the online store www.welovedogs.cz and can be archived and reproduced by the Buyer.

2. SETTLEMENT OF DISPUTES
Any disputes arising from the Contract will be settled by the court having subject-matter and local jurisdiction.

3. INFORMATION BEFORE THE CONTRACT CONCLUSION
In compliance with Section 1824 of Act no. 89/2012 Sb. the Seller informs that:

a) the cost of the means of distance communication does not differ from the basic rate of the Buyer's internet operator/provider;

b) the Seller requires payment of the purchase price no later than upon acceptance of performance (goods) by Buyer from the Seller;

c) The prices of goods and services are stated on the Website www.welovedogs.cz including VAT, including all fees stipulated by law, however, the cost of delivering the goods or services varies according to the chosen method and provider of the transport and the method of payment; in the case of personal collection at the Seller's seat or business premises, the cost is CZK 0;

d) Where a consumer is the Buyer, such a consumer has the right to withdraw from the Contract (unless otherwise specified below) within a period of fourteen days, which runs, if it is

I. Sales Contract, from the date of receipt of the goods,
II. The Contract, the subject-matter of which is several types of goods or delivery of several parts, from the date of receipt of the last delivery of the goods, or
III. The Contract, the subject-matter of which is regular repeated delivery of goods, from the date of receipt of the first delivery of the goods,

where such withdrawal must be sent to the address of the Seller's seat.

e) The consumer cannot withdraw from the Contract:

I. for the supply of goods or services, the price of which depends on fluctuations in the financial market, irrespective of the Seller's will, and which may occur during the withdrawal period,
II. for the supply of goods adjusted to the consumer's wishes or for him,
III. for the delivery of perishable goods as well as goods that were irreversibly mixed with other goods after delivery,
IV. for repair or maintenance carried out at the place designated by the consumer at his request; however, this does not apply in the event of subsequent repairs or delivery of other than requested spare parts,
V. for the supply of sealed goods which the consumer has removed from the package and cannot be returned for hygiene reasons;

f) in the event of withdrawal, the consumer will bear the cost of returning the goods and, in the case of a Contract concluded by means of distance communication, the cost of returning the goods if the goods cannot be returned due to their nature by regular mail;

g) The Contract or the relevant tax document will be deposited in the electronic archive of the Seller.

4. USER ACCOUNT

4.1. Based on the Buyer's registration on the Website, the Buyer can access his user interface. From his user interface, the Buyer can order goods (hereinafter referred to as the "User Account"). If the Store Web Interface allows it, the Buyer can also order goods without registration directly from the Store Web Interface.

4.2. When registering on the Website and ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data entered in the User Account upon any change. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the Seller.

4.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his User Account and acknowledges that the Seller is not responsible for any breach of this obligation by the Buyer.

4.4. The Buyer is not entitled to allow the use of the User Account by third parties.

4.5. The Seller may cancel the User Account, particularly if the Buyer has not used his User Account for more than 24 months, or if the Buyer breaches his obligations under the Sales Contract (including the Terms and Conditions).

4.6. The Buyer acknowledges that the User Account may not be available continuously, particularly regarding the necessary maintenance of hardware and software of the Seller, or the necessary maintenance of hardware and software of third parties.

 

5. SALES CONTRACT CONCLUSION

5.1. The Store Web Interface contains the list and price of goods offered by the Seller for sale. The prices of goods offered include VAT and all related fees. Postage and ancillary costs are not included in the price of goods and are stated when making a purchase in the shopping cart before placing the order. The offer of sale of goods and prices of the goods remain valid as long as they are displayed in the Store Web Interface. This provision does not limit the Seller's ability to conclude a Sales Contract under individually negotiated terms. All offers of sale of goods placed in the Store Web Interface are not binding and the Seller is not obliged to conclude a Sales Contract regarding these goods.

5.2. The Store Web Interface contains also information about the costs associated with packaging and delivery of goods. Information on the costs associated with packaging and delivery of goods specified in the Store Web Interface is valid only in cases where the goods are delivered within the territory of the Czech and Slovak Republics.

5.3. To order goods, the Buyer fills in the order form on the Store Web Interface. The order form contains in particular information about:

• the ordered goods (the ordered goods are "inserted" by the Buyer into the electronic shopping cart of the Store Web Interface),
• the method of payment of the purchase price of goods, information on the required method of delivery of the ordered goods and
• the costs associated with the delivery of goods (hereinafter jointly referred to as the "Order")

5.4. Before sending the Order to the Seller, the Buyer can check and change the data entered into the Order by the Buyer, also regarding the Buyer's ability to detect and correct errors arising when entering data into the Order. The Buyer sends the Order to the Seller by clicking on the "Order" button. The information given in the Order is considered correct by the Seller. The Seller will confirm the receipt to the Buyer immediately upon receipt of the Order by e-mail to the Buyer's e-mail address specified in the user interface or in the Order (hereinafter referred to as the “Buyer's E-mail Address”).

5.5. Depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the Order (e.g. in writing or by telephone).

5.6. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the Order (by acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's E-mail Address. The Sales Contract is not concluded until the Seller accepts the Order, and the Seller is not obliged to deliver the ordered goods to the Buyer.  

5.7. The Buyer acknowledges that the Seller is not obliged to conclude a Sales Contract, particularly with persons who have once substantially breached the Sales Contract (including the Terms and Conditions).

5.8. The Buyer agrees to the use of means of distance communication when concluding the Sales Contract. The costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Sales Contract (costs of internet connection, costs of telephone calls) will be paid by the Buyer himself.

 

6. PRICE OF GOODS AND PAYMENT CONDITIONS

6.1. The price of goods and any costs associated with the delivery of goods according to the Sales Contract may be paid by the Buyer to the Seller in the following ways:

- In cash (or by credit card) at the Seller's business premises at:
Újezd 35, 118 00, Prague 1, Malá Strana or Vinohradská 39, 120 00 Praha 2 or Vinohradská 39, 120 00 Praha 2 – as designated in the Order;

• Cash (or by credit card) on delivery at the place designated by the Buyer in the Order;
• By bank transfer to the Seller's account No. 842918002/5500, maintained by Raiffeisenbank, a.s. (hereinafter referred to as the "Seller's Account");
• By credit card.

6.2. Together with the purchase price, the Buyer is obliged to pay to the Seller also the costs associated with packaging and delivery of goods. These items are always listed when making a purchase in the shopping cart before placing the Order. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

6.3. In the case of cash on delivery, the purchase price is due within 14 days of the conclusion of the Sales Contract, but no later than upon receipt of the goods.

6.4. In case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with stating the variable symbol of the payment, which is the invoice number and/or Order number. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's Account.

6.5. Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined.

6.6. The Seller may issue a tax document - invoice or advance invoice to the Buyer before paying the purchase price. The Seller is a value-added taxpayer. The tax document - the invoice is issued by the Seller to the Buyer after payment of the price of the goods in full and delivered to the Buyer in printed form together with the ordered goods.

 

7. WITHDRAWAL FROM THE SALES CONTRACT

7.1. The Buyer acknowledges that pursuant to Section 1837 (d) of Act No. 89/2012 Sb., the Civil Code, as subsequently amended (hereinafter referred to as the "Civil Code"), it is not possible, besides other things, to withdraw from the Sales Contract for the delivery of goods adjusted to the Buyer's wishes or for him.

7.2. If this is not the case referred to in Clause 7.1. or another case where it is not possible to withdraw from the Sales Contract, the Buyer has in accordance with Section 1829 (1) (a) of the Civil Code, the right to withdraw from the Sales Contract within fourteen (14) days of receipt of the goods. The period according to the first sentence runs:  
a) from the date of receipt of goods, unless stipulated hereinafter or by law otherwise,
b) from the date of receipt of the last delivery of goods, in the case of the Sales Contract whose subject-matter is the supply of several types of goods or the supply of several parts, or
c) from the date of receipt of the first delivery of goods, in the case of the Sales Contract, the subject-matter of which is a regular repeated delivery of goods.

7.3. In case of withdrawal from the Contract according to Clause 7.2. of the Terms and Conditions, the Sales Contract is canceled from the beginning. The goods must be returned to the Seller without undue delay, but no later than within fourteen (14) days from the withdrawal from the Contract at the Buyer's expense. If the Buyer breaches the obligation under the previous sentence, the Seller is entitled to require the Buyer to pay the costs incurred in connection with packaging and delivery of goods. This provision is without prejudice to the right to compensation for any damage incurred. The goods must be returned to the Seller complete, with complete documentation, undamaged, clean and unused and, if possible, in the original packaging.

7.4. Within five (5) working days of returning the goods to the Buyer according to Clause 7.3. of the Terms and Conditions, the Seller is entitled to inspect the returned goods, particularly in order to determine whether the returned goods are not damaged, worn or partially consumed.

7.5. In case of withdrawal from the Contract according to Clause 7.2. of the Terms and Conditions, the Seller will return the purchase price, including the costs of delivery of the goods to the Buyer without undue delay, no later than within fourteen (14) days from the withdrawal from the Contract, by bank transfer to the account specified by the Buyer in the standard withdrawal form. The Seller is not obliged to return the received funds to the Buyer before the Buyer hands over the goods or proves that he sent the goods to the Seller.

7.6. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller will be entitled to compensation from the Buyer for damages incurred by the Seller. The Seller is entitled to unilaterally set off the claim for damages against the Buyer's claim for refund of the purchase price. Likewise, the claim for demonstrably incurred costs and/or damage according to Clause 7.3. of the Terms and Conditions, the Seller is entitled to unilaterally set off against the Buyer's claim for refund of the purchase price.

7.7. Upon withdrawal from the Contract the goods are not returned to the Seller cash on delivery. The goods sent in this way will not be accepted and will be returned. The goods can be returned by sending it to the address of the Seller's business premises - Újezd 409/19, 118 00, Prague 1, Malá Strana. Upon agreement with the Seller, the Buyer is entitled to return the goods in person at the business premises at Újezd 35, 118 00, Prague 1, Malá Strana.

 

8. TRANSPORT AND DELIVERY OF GOODS

8.1. The method of delivery of goods is determined by the Seller, unless otherwise specified in the Sales Contract. If the mode of transport is agreed upon at the request of the Buyer, the Buyer bears the risk and possible additional costs associated with this mode of transport.

The price of packaging and delivery of goods in the Czech Republic is CZK 99, and for purchases over CZK 900 the packaging and delivery of goods is free of charge
The price of packaging and delivery of goods to the Slovak Republic is CZK 149, and for purchases over CZK 1,500 the packaging and delivery of goods is free of charge. When collected personally, the packaging and delivery of goods is free of charge.

8.2. If the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order under the Sales Contract, the Buyer is obliged to take over the goods upon delivery. If the Buyer does not take over the goods upon delivery, the Seller is entitled to withdraw from the Sales Contract.

8.3. In the event that due to reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in any other way than specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or more precisely the costs associated with the other method of delivery.

8.4. When receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of goods and in case of any defects notify the carrier immediately. In the event of damage of the packaging, which indicates unauthorized entry into the shipment, the Buyer does not have to take the shipment over from the carrier. By signing the delivery note, the Buyer confirms that the consignment of the goods fulfilled all conditions and requirements and that any later complaint about the damage of the packaging cannot be considered.
8.5. Other rights and obligations of the parties in the carriage of goods may be regulated by the delivery terms of the carrier.

 

9. LIABILITY FOR DEFECTS, GUARANTEE

9.1. The rights and obligations of the contracting parties regarding the Seller's liability for defects, including the Seller's guarantee liability, are governed by the relevant generally binding regulations (particularly by Section 2099 and subsequent of the Civil Code).

9.2. The Seller is liable to the Buyer that the article has no defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer takes over the article,

a) he article has the properties agreed by the parties and, in the absence of an agreement, those characteristics which the Seller or the manufacturer have described or which the Buyer expected due to the nature of the goods and based on their advertising,

b) that the article is suitable for the purpose stated by the Seller or for which the article of this kind is usually used,

c) that the article is in the appropriate quantity, measure or weight and

d) hat the article meets the requirements of the legislation.

If the defect becomes apparent within six months of receipt, the article will be deemed to have been defective at the time of receipt.

The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months of receipt, but this does not apply:

a) to an article sold at a lower price for a defect for which the lower price was agreed,

b) wear and tear of an article caused by normal use,

c) for a defective article corresponding to the level of use or wear that the article had when it was taken over by the Buyer, or

d) if it follows from the nature of the article.

The Buyer is not entitled to any defective performance if the Buyer knew that the article was defective before taking over the article or if the Buyer caused the defect himself. 


If the article has a defect from which the Seller is obliged, and if the article is sold at a lower price or if it is a used article, the Buyer has the right to a reasonable discount instead of the right to exchange the article.

Material breach of the Contract

If the defective performance is a material breach of the Contract, the Buyer has the right

a) to remove the defect by delivering a new article without defect or by supplying the missing article, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a component of the article, the Buyer may only require replacement of the component; if this is not possible, he may withdraw from the Contract. However, if this is disproportionate due to the nature of the defect, particularly if the defect can be removed without undue delay, the Buyer has the right to remove the defect free of charge;

b) to remedy the defect by repairing the article,

c) to a reasonable discount on the purchase price, or

d) to withdraw from the Contract.

The Buyer will inform the Seller of the right he has chosen at the time of the defect announcement or without undue delay after the defect announcement. The Buyer cannot change the choice made without the Seller's consent; this does not apply if the Buyer requested repair of the defect, which proves to be irreparable. If the Seller fails to remedy the defects within a reasonable period or to notify the Buyer that the Seller will not remedy the defects, the Buyer may require a reasonable discount on the purchase price or withdraw from the Contract instead of removing the defect. If the Buyer does not choose his right in time, he has the rights as in the case of a minor breach of Contract - see below.

The Buyer has the right to a reasonable discount even if the Seller cannot deliver a new article without defects, replace its component or repair the article, as well as in the event that the Seller fails to remedy the situation within a reasonable time or if the remedy would cause significant difficulties to the consumer.

Minor breach of the Contract

If the defective performance is an insignificant breach of the Contract, the Buyer has the right to remove the defect or to a reasonable discount on the purchase price.

Until the Buyer exercises the right to a discount on the purchase price or withdraws from the Contract, the Seller may deliver what is missing or remove the legal defect. Other defects may be removed by the Seller of his choice by repairing the article or by supplying a new article.

If the Seller fails to remove the defect in time or refuses to remove the defect, the Buyer may request a discount on the purchase price or may withdraw from the Contract. The Buyer cannot change the choice made without the Seller's consent.
The Buyer has the right to receive a new article or to a component replacement even in the case of a removable defect, if the Buyer cannot properly use the article for repeated occurrence of the defect after repair or for a larger number of defects. In this case the Buyer has the right to withdraw from the Contract. 
Upon delivery of a new article, the Buyer will return the article originally delivered to the Seller at his expense.

If the Buyer has not announced the defect without undue delay after having been able to identify it with timely inspection and sufficient care, the court will not grant him the right of defective performance. In the case of a hidden defect, the same applies if the defect was not announced without undue delay after the Buyer was able to detect it with sufficient care, but no later than within two years after the handover of the article. 


The Seller undertakes to guarantee that the article will be fit for normal use for a certain period or that it will retain its usual properties. In principle, the Seller does not provide a quality guarantee, except when the quality guarantee is:

a) expressly provided by the Seller;

b) provided by stating the guarantee period or the useful life of the article on the packaging or in the advertisement or on www.welovedogs.cz;

The quality guarantee may also be provided for a single component of the article.

he guarantee period runs from the handover of the article to the Buyer; if the article was sent under the Contract, it runs from the delivery of the article to its destination. If the purchased article is to be put into operation by someone other than the Seller, the guarantee period will run only from the date of putting the article into operation, if the Buyer ordered putting into operation no later than three weeks after receipt of the article and he has duly and timely provided the necessary cooperation to perform the service.

The Buyer is not entitled to a guarantee if the defect caused an external event after the risk of damage to the goods has been transferred to the Buyer. 

10. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

10.1. The Buyer acquires ownership of the goods at the moment of its takeover upon delivery according to Clause 8 of the Terms and Conditions. At the same time, the risk of accidental destruction and accidental deterioration, including benefits, also passes to the Buyer.

10.2. The Buyer acknowledges that the software and other components constituting the Store Web Interface (including photographs of the offered goods) are protected by copyright. The Buyer undertakes not to engage in any activity that may allow him or third parties to tamper with or misuse the software or other components constituting the Store Web Interface.

10.3. The Buyer is not entitled to use mechanisms, software or other procedures that could adversely affect the operation of the Store Web Interface when using the Store Web Interface. The Store Web Interface may be used only to the extent that it does not prejudice the rights of other customers of the Seller and that is in accordance with its purpose.

10.4. In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of Section 1826 (1) (a) of the Civil Code.

10.5. The Buyer acknowledges that the Seller is not liable for errors resulting from third party interference with the Website or from the use of the Website in violation of its purpose.

10.6. The individual technical steps leading to the conclusion of the Contract are clearly described in these Terms and Conditions.

 

11. PROTECTION OF PERSONAL DATA AND SENDING COMMERCIAL COMMUNICATIONS

11.1. The protection of personal data of the Buyer who is a natural person is provided by Act No. 101/2000 Sb., on the Protection of Personal Data, as subsequently amended.

11.2. The Buyer agrees to the processing of his personal data: name and surname, address of residence, e-mail address, telephone number and, if applicable, other data to be filled in during user account registration or shipping address specification (hereinafter jointly referred to as the "Personal Data").

11.3. The Buyer agrees to the processing of Personal Data by the Seller for the purpose of implementation of the rights and obligations under the Sales Contract and for the purpose of sending information and commercial communications to the Seller.

11.4. The Buyer acknowledges that he is obliged to present his Personal Data (upon registration, in his User Account, when ordering from the Store Web Interface) correctly and that he is obliged to inform the Seller of any change in his Personal Data without undue delay.

11.5. The Seller may authorize a third party to process the Buyer's Personal Data as a processor. The Seller may appoint a third party as a processor to process Personal Data of the Buyer. In addition to persons transporting goods, Personal Data will be passed on to third parties only in accordance with the wording of Act No. 101/2000 Sb., on the Protection of Personal Data, as amended.

11.6. Personal Data will be processed for an indefinite period. Personal Data will be processed electronically in an automated manner or in printed form in a non-automated manner.

11.7. The Buyer confirms that the Personal Data provided are accurate and that he has been advised that this is a voluntary disclosure of Personal Data. The Buyer declares that he has been advised that he can withdraw the consent to the processing of Personal Data in relation to the Seller by written notice delivered to the Seller's address.

11.8. Provided the Buyer believes that the Seller or the processor (Clause 11.5) is processing his Personal Data contrary to the protection of the Buyer's private and personal life or the legislation, especially if the Personal Data are inaccurate with respect to the purpose of their processing, the Buyer may:

• ask the Seller or processor for clarification,
• require the Seller or processor to remedy the situation. This may include blocking, correcting, supplementing or destroying Personal Data. If the Buyer's request under the preceding sentence is found justified, the Seller or the processor will immediately remedy the defective condition. If the Seller or the processor does not comply with the request, the Buyer has the right to contact the Office for Personal Data Protection directly. This provision is without prejudice to the Buyer's right to contact the Office for Personal Data Protection directly with his motion.

11.9. If the Buyer asks for information about the processing of his Personal Data, the Seller is obliged to provide this information. The Seller has the right to request adequate compensation not exceeding the costs necessary for providing the information pursuant to the previous sentence.

11.10. The Buyer agrees to receive information related to the Seller's goods, services or business to the Buyer's email address and further agrees to receive commercial communications from the Seller to the Buyer's E-mail Address. The Seller undertakes to unambiguously and clearly indicate that it is a commercial communication, including an electronic address to which the Buyer can send information directly and effectively that he does not wish to receive any further commercial information from the Seller.

 

12. DELIVERY

12.1. Unless agreed otherwise, all correspondence related to the Sales Contract must be delivered to the other contracting party in writing by electronic mail, personally or by registered mail through the postal service provider (according to the sender's choice). Deliveries to the Buyer are made at the e-mail address specified in his User Account.

12.2. The message is delivered:

• if delivered by electronic mail when it is received at the incoming mail server; integrity of messages sent by e-mail can be ensured by a certificate,
• if delivered in person or through a postal service provider by receipt of the consignment by the addressee,
• if delivered in person or through a postal service provider also by refusing to take over the consignment, if the addressee (or a person authorized to take over the consignment for him) refuses to take over the consignment,
• if delivered through a postal service provider by the expiration of a period of ten (10) days from depositing the consignment and giving the addressee an invitation to take over the deposited consignment, if the consignment is deposited with the postal service provider, even if the addressee has not learned about the depositing.

 

13. FINAL PROVISIONS

13.1. If the relationship related to the use of the Website or the legal relationship established by the Sales Contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This is without prejudice to consumer rights arising from generally binding legislation.

13.2. If any provision of the Terms and Conditions is invalid or ineffective, or becomes such, the invalid provision will be replaced by a provision the meaning of which is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision will not affect the validity of the other provisions. Changes and amendments to the Sales Contract or the Terms and Conditions must be made in writing. Any Buyer's complaint will be handled by the Seller without undue delay in seeking an out-of-court settlement. The Buyer is also entitled to address his complaint to the competent supervisory authority or state supervision body.

13.3. The Sales Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible. The Sales Contract may be concluded only in the Czech or Slovak language.

Contact details of the Seller:

Address for delivery:
Noi concept s.r.o.,Újezd 409/19, 118 00 Praha 1 - Malá Strana

V Praze dne 1.1.2014

NOI concept s.r.o.